Contact Us
without-slogun-re2bk3z81d3a38dg9wvn7wc51v7pkrwvp2681vx9wq

Operations & Customer Support Agents: Stop Scaling Headcount. Start Scaling Operations.

Efficiency isn’t about working harder; it’s about removing the manual friction that stalls growth. At Periscope, we deploy “Digital Operators” AI agents that manage the repetitive, internal workflows that drain your focus. 

1.1 The 24/7 Support & Retention Agent

  • The Challenges:
  • Support Latency: Customer inquiries don't stop at 5 PM, but human teams do.
  • Revenue Churn: A 12 hour delay in Shopify or HubSpot responses results in a direct loss of renewals and refunds.
  • Repetitive Burnout: Human staff waste 70% of their time answering the same basic shipping and FAQ questions.
  • Solution:
  • Deep Integration: Connects directly with your store and CRM data.
  • Autonomous Resolution: Resolves FAQs, processes returns, and tracks shipments.
  • Intelligent Escalation: Flags high complexity issues for human intervention instantly.
  • Strategic Benefits:

Efficiency

Achieves 90% instant resolution for tier 1 support tickets, requiring zero human touch.

Financial Impact

Reduces refund requests and customer churn by 25% and a through immediate resolution.

Team Focus

Lowers support overhead costs by 40% by while maintaining a 4.9/5 CSAT score.

1.2 The Compliance & Onboarding Agent

  • The Challenges:
  • Paper Chasing: New hire documentation is slow, manual, and prone to human error.
  • ROI Delay: Every day a new hire is stuck in admin is a day they aren't generating revenue.
  • Legal Exposure: Missing Employment Verifications (I-9s), Non-Disclosure Agreements (NDAs), or Background Checks creates massive liability and compliance failure.
  • Solution:
  • Lifecycle Management: Manages the workflow from offer letter to day one.
  • Automated Collection: Pings candidates for missing IDs and documents.
  • HRIS Sync: Synchronizes schedules and training across internal systems.
  • Strategic Benefits:

Speed to Productivity

Achieves 3x faster onboarding cycles, getting new hires "billable" in 4 days instead of 14.

Risk Mitigation

Ensures 100% audit compliance, eliminating the risk of missing legal documentation.

Operational Cost

Reduces HR administrative hours by 60%, allowing them to focus on talent development.

1.3 The Internal Knowledge "Vault"

  • The Challenges:
  • Data Graveyard: Critical ideas are buried in Slack, Notion, and Google Drive.
  • Information Silos: Employees waste hours asking "Who has the latest version?"
  • Productivity Leak: Searching for existing internal data is the #1 time sink for modern teams.
  • Solution:
  • Data Ingestion: Ingests all private company documentation securely.
  • Expert Querying: Acts as a 24/7 internal expert that provides instant answers.
  • Deep Context: Finds specific clauses, project history, or specs in seconds.
  • Strategic Benefits:

Efficiency

Reclaims 20% of the work week (approx. 8 hours per employee) lost to manual searching.

Intelligence ROI

Reduces "Duplicate Work" incidents by 45% by making previous data discoverable.

Decision Speed

Cuts "Management Bottlenecks" by 30% as staff stop waiting for senior answers.

Periscope Technologies, Inc.
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.